Midnight Caller

19 04 2010

One of the benefits of our Full Management service was brought home to me over the weekend. I was at the Manchester Shine event for Cancer Research, walking 26 miles overnight for charity. At about half past midnight my mobile phone rang. It was a very friendly man from the Stoke-on-Trent City Council Out of Hours emergency team. A property of ours, based in a council managed block, had developed a water leak which was causing water to spill into a communal light fitting on the floor below. The call was to say that there was an imminent danger that this leak would impact the power supply for the entire block and cause our Landlord to be liable for a claim for damages from the council that could run to hundreds of pounds.

The council had an engineer on site but needed permission to effect the repair as the fault was on a private property. Without my permission the engineer would not have been able to fix the leak and the problem would have worsened to the point where the bill would be far higher. So, our having an Out of Hours number (and a willing volunteer to answer it!) has ultimately saved the landlord a lot of money. I could arguably have called our normal contractor out but this would have doubled the cost and caused a potentially disastrous delay.

It was a small incident and one that was cleared up pretty easily but shows the benefit of being contactable at all times. And of course I have one more story to tell the next time someone asks me the benefit of going Fully Managed!

I should also say that I got a few puzzled looks from fellow walkers when it became obvious that I was working at almost one in the morning in the midst of 7,000 charity fundraisers!

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